Rather than focusing on one prescriptive way of working, VeriSM helps organizations to respond to their consumers and deliver value with integrated service management practices.
Service management plays a leading role in digital transformation. Digital transformation looks outward; with a hyper-focus on the consumer experience. Service management can help shift the mindset from 'inside-out' to 'outside-in' by developing effective, transparent principles that help deliver services that are valuable to the customer. All organizational capabilities must understand: How does the organization enable and deliver value? What are the supply chains within an organization that support value delivery? How do the individual capabilities contribute to or support these supply chains to deliver value?