An empowering guide to setting boundaries and negotiation from multi-million copy bestselling author William Ury PhD, perfect for fans of Never Split the Difference, The Power of Now and The Let Them Theory

This book will change your life, personal and professional, as it has the lives of these readers:

'Wish I had read this ten years ago!' ?????

'This book is so powerful! I really wish I had read it in the early days of setting up my business . . . That said it has changed the way I now do business and how I feel so empowered and connected to saying NO but a great solid foundation of yes to myself!' ?????

'What a transformative experience reading this book has been! I have always struggled with conflict and disagreement, but now I see a clear way to stand my ground and maintain relationships. Any one interested in improving personal relationships will find fascinating ways to achieve those goals in this book.' ?????

'I was recommended this to help better cope with dealing with stress at work. Having read this book, I feel a much stronger person, better equipped to deal with workplace conflicts and difficult colleagues.' ?????

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The most powerful word in the language is one that most people find difficult to say. Yet when we know how to use it correctly, it has the power to profoundly transform our lives. That word is 'No'.

In Getting to Yes, William Ury helped millions of people across the world discover how to transform their working and personal relationships by saying Yes. In this wise and insightful 'prequel' to the international bestseller, Ury asserts that, although you may be able to say Yes, you cannot get to the right Yes until you know how to say No.

Most of us are reluctant to say No when we fear the word could spoil relationships with bosses; lose the deal with clients or upset family members. This indispensable book will help readers know whether and how to say No and provides a simple, proven five-step solution and tried and tested techniques to tackle this everyday dilemma.