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The 31 Practices
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The 31 Practices

224 kr

224 kr

Tidligere laveste pris:

226 kr

På lager

To., 19 juni - on., 25 juni


Sikker betaling

14 dagers åpent kjøp


Selges og leveres av

Adlibris

Produktbeskrivelse

Every company has its own values and brand which it wants its customers and clients to engage with and develop loyalty to. At the same time, research shows that 70% of customers' brand perception is determined by their experience with the company's employees. Moreover, 41% of customers are loyal because of good employee attitude.
This book shows how companies can translate their values and brand into the daily practices and behaviour of their employees, especially those who must deal directly with customers. Drawing its principles from psychology, sociology, philosophy, neuroscience, and leadership, the 31 Practices method has been successfully adopted by large and small companies around the world and has been responsible for significantly enhancing customer satisfaction and loyalty.

Artikkel nr.

bf846316-d11f-5908-9669-fbd3a72fed7e

The 31 Practices

224 kr

224 kr

Tidligere laveste pris:

226 kr

På lager

To., 19 juni - on., 25 juni


Sikker betaling

14 dagers åpent kjøp


Selges og leveres av

Adlibris