Viewing them as 'touchy feely', intangible and invisible, most leaders separate their personal lives from their professional lives. Diana Jones, an executive coach for 30-years, argues that this is unwise. In fact, the 'soft side' of leadership - empathy, compassion, and authentic communication derived from personal experience - is both powerful and essential to enhancing executive presence, influencing others and achieving results. Through compelling stories and examples taken directly from Jones's coaching sessions with experienced leaders, readers will learn how to make enduring behavioural changes that will produce better business results and create alignment among disparate groups using empathy and leadership language.